Frequently asked question

Click on the "Sign In" link and then on "Forgot your password?" Enter the email address associated with your account, and we will send you a link to create a new password.

You can create an account during checkout by checking the "Create an Account" box, or you can register directly here. Having an account allows you to track orders, save your address, and view your order history.

We try to restock popular items as often as we can! If an item is out of stock, you can often sign up to be notified by email when it's back. Just enter your email address on the product page.

We do our best to represent our products as accurately as possible. However, due to differences in monitor calibrations and lighting during photography, the color you see may vary slightly from the actual product.

We provide detailed size guides for every product on its page. Simply click on the "Size Guide" link to see measurements in both inches and centimeters. We recommend measuring a similar item you own that fits well and comparing it to our chart.

We honor price adjustments for items that go on sale within 7 days of your purchase date. Please contact our customer service team with your order number and the item in question.

We are required to charge sales tax on orders shipped to states where we have a physical presence, as per state law. The tax amount is calculated automatically based on your shipping address.

Absolutely. We use SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information. We never store your full credit card details on our servers.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, stripe Pay, and Google Pay. All payments are processed securely.

To make sure you get the perfect size or color as quickly as possible, we recommend placing a new order for the desired item and returning the original one for a refund. This is often faster than a traditional exchange.

Once we receive your returned item, it takes 3-5 business days to process. Your refund will then be issued to your original payment method. Please allow additional time for the refund to appear on your bank or credit card statement (typically 5-10 business days).

It's easy! 1. Log into your account and go to "Order History." 2. Select the item(s) you wish to return and state your reason. 3. Print the prepaid shipping label we email you. 4. Pack the item securely, attach the label, and drop it at your nearest post office or authorized drop-off point. You can also start a return by contacting our customer service team.

The courier will usually leave your package in a safe place (like your porch or with a neighbor), attempt redelivery the next day, or leave a card with instructions for pickup. You can also use your tracking number to request a specific delivery instruction through the courier's website.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log into your account and view your order history for tracking information.

yes We ship to over 50 countries worldwide. International shipping costs and delivery times are calculated at checkout. Please be aware that customers are responsible for any customs or import taxes that may apply.

We offer several shipping options at checkout: · Standard Shipping: 3-20 business days. · Express Shipping: 2-14 business days. · Next-Day Delivery: Order before 2 PM for next-day delivery (available in select areas). · Please note: Processing your order takes 1-3 business days before it ships. Delivery times are estimates and may be affected by holidays or events.

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